We are contracted with Wakefield Council to provide a two-fold service covering both minor adaptations and handyperson works. After being successful in an open procurement process, we took over this service from the previous provider, and we are now in the first of two extensions to the original term.
We work with vulnerable members of the community throughout the district of Wakefield ensuring that they are able to remain safe in their homes. Works, fittings and services carried out include:
- Internal grab rails
- External grab rails
- Banister rails
- Drop down toilet seats
- Floor to ceiling poles
- Fitting external key safes
- External steps with railing
- Shelf fitting
- Lock Fitting
- Carpentry
- Minor plumbing works
- Moving furniture
Like the Gloucestershire contract, this scheme also has an element whereby we commit to 24-hour turnaround timeframes to facilitate prompt hospital discharges.
Our service delivery team play an important role in freeing up hospital bed space and therefore easing pressure and A&E and ambulance service. Often these 24-hour requests are for the fitting of key safes so that Carers can access the Client’s home to carry out their hospital discharge support plan.
We accept referrals from an array of professionals including Occupational Therapists. Wakefield residents are eligible to self-refer under the terms of contract providing they satisfy criteria set by the Authority/Commissioners. We triage these calls to ensure eligibility and priority levels.
Our staff also signpost Service Users to arrange of other support services in the region including:
- Age UK Wakefield District
- Live Well Wakefield
- MHA Communities Wakefield & District
- Carers Wakefield & District
- Citizens Advice Wakefield
- Green Doctors Yorkshire
- Alzheimer’s Society
Full ‘presentation’ reports are sent quarterly to Commissioners which include customer feedback gathered from on-site surveys and post-visit spot checks, case studies and a full breakdown of all works carried out.
Meetings are also held quarterly timed to take place shortly after receipt of report. Normally there are two participants from both Wakefield Council and Secure Horizon.
