TESTIMONIALS
Supporting communities alongside our partners nationwide, with responsive & reliable solutions.
Service User Feedback
"Outstanding service thanks so much for helping me deal with the loss of my brother by lifting my spirits! The blinds look so nice "
"Feel safer more protected for my self my children and new baby on way. Can leave house and sleep better with security. Lovely engineer explained all thank you"
"The engineer was extremely professional, kind and ever so helpful. He has put our mind at rest where we feel we're being looked after and aren't on our own with our problems."
"Excellent service and high quality security equipment. The engineer was extremely polite and explained everything he was doing and what security it would bring"
"Wonderful service and thoughtful, polite and kind engineer. After so much abuse it has been such a huge help to me and my daughter."
"Work was completed much quicker than expected. I was kept well informed of appointment time, with regular updates on arrival time."
"Gave us exactly what we needed so thank you. Will increase tremendously our well being not to be housebound any more thank you"
"Brilliant customer service, friendly and informative. Made me feel safe and at ease after months of anxiety. Really appreciative of all the help, support and advice. Thanks"
"Very happy with the work carried out very grateful for all the information for the future companies you can get hold of for me thank you"
"Thank you so much I was dreading having them but they are perfect for him and don't look out of place and thank you for being so kind and clean."
"I am so happy and can now rest in peace the fear of dripping tap will not cause a flood: delighted with the engineers professional approach, respect and care. Thank you - a lifesaver for me"
"We couldn't have asked for faster, kinder help. The new arrangements will make all the difference. Thank you so much."
"The engineer that came to my property was amazing, he really put my mind at ease with all the safety parts he installed and has made me feel safer in my home. Thank you so much"
Commissioner Feedback
‘Kent's Sanctuary Access for Eligible Residents (SAFER) Scheme has significantly
enhanced safety and security for survivors of domestic abuse across Kent. The
scheme's comprehensive trauma-informed approach noticeably improves survivors’
ability to remain in their own home and provides a smooth pathway for
adults/children to access specialist domestic abuse support. The Secure Horizon
SAFER Scheme team has shown exceptional commitment and professionalism,
positively impacting many lives’
Ashleigh Cain
Commissioner - Adult Social Care and Health – Kent County Council
‘Since commissioning Secure Horizon to deliver our Target Hardening Scheme in
Suffolk, our high-risk residents have had the benefit of receiving a high-quality
service improving the security of their property/residence in response to risk. Secure
Horizon have consistently delivered a timely, professional and thorough service,
achieving fantastic feedback from clients and professionals.
A particularly important outcome for us was to not only ensure physical safety but to
also achieve the perception of feeling safe -which has absolutely been evident
through the positive feedback we have received by victim-survivors of abuse.’
Victoria Dove
Community Safety Project Manager – Suffolk County Council
‘At WCC, we have worked with Secure Horizon for the past two and a half years.
They are commissioned under the Sanctuary scheme to deliver the target hardening
element of the contract. Secure Horizon consistently demonstrates professionalism,
flexibility, and expertise in their field. Their work is completed to the highest
standards, with a strong focus on the individual’s needs and a quick turnaround. All
engineers are fully trained across all aspects of their roles, including safeguarding,
ensuring a safe and supportive service.
Secure Horizon prioritises customer needs and delivers a consistently professional
service. Feedback collected through customer satisfaction surveys is overwhelmingly
positive, with many customers stating they feel significantly safer in their homes as a
result of the work carried out.’
Dave Andrewartha
Advanced Public Health Practitioner - Worcestershire County Council