Our South-West Team provide the ‘Handyvan Service’ for BCP Council in Dorset.
We work within the local community (mainly with people over the age of 60) and the scheme is aimed at enabling service users to remain living independently in their homes for the maximum possible timeframe.
The pathway into the scheme allows for referrals from professionals, from an array of organisations/agencies, regional support networks and self-referrals from Service Users themselves.
Our Team members carry out many different handyperson jobs around the home which address multiple different needs ranging from addressing slips and trips hazards to arranging any jobs around the home that require use of a ladder.
We capture extensive feedback with customer satisfaction surveys, follow-up spot checks and via third parties. Comments from Service Users are consistently excellent and many use the service several times per year.
Products we fit and services we carry out on this popular scheme include:
- Internal grab rails
- External grab rails
- Key Safes
- Shelf fitting
- Carpentry
- Repairs to flooring
- Plumbing works
- Clearing garden paths
- Minor electrical works
- Moving furniture
We also take Clients through a comprehensive array of possible onward referral options encouraging them to access further support offered in their local region which includes:
- Benefits Advice
- Help with heating costs
- Loneliness /Isolation
- Fire safety checks
- Sight/Hearing support
- Advice on diet/healthier lifestyles.
Our Regional Liaison Manager attends regular events with stakeholders, Service Users and all other interested parties to raise awareness of the scheme and influence the ongoing evolution of service provision.
Reports include a variety of demographic info, comprehensive breakdown of completed works, client feedback, case studies, any safeguarding incidents. Quarterly Progress Meetings are held on Teams with at least two representatives from BCP and our Client Manager, Operations Manager and Regional Liaison Manager
